Our goal is to get your product to you in the shortest amount of time possible. As postal services in different countries vary, we cannot guarantee the arrival time of your package. The custom charges may also vary from country to country and products as well.
For orders in the US and Canada, all shipping is currently handled with FedEX. Tracking numbers are provided with every order, via email and in your account login.
Dr. Naram Ancient Healing may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Dr. Naram Ancient Healing may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Dr. Naram Ancient Healing recommends that you contact the support team for your browser provider, as Dr. Naram Ancient Healing ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the products: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request, so we can also improve our process;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screenshots) of each type of the product offered before making a purchase. We do our best to be completely transparent about the nature of each product so that you will be very satisfied with what you receive. Please contact us if you have any problems or questions at all.
Dr. Naram Ancient Healing return/exchange policy guarantees customers a full refund on any un-opened items, making sure that the seal has not been broken and there are no markings or writings on the bottle. For books and information products, they should not be marked up or damaged in any way. Refunds are valid within 60 days from the delivery date and at your return shipping expense. If you are not satisfied with the product for any reason, you can also request a product credit to use towards our other fine products or your money back guaranteed. *Special discounts will be adjusted to standard discounts upon acceptance of returned items.
For a refund or exchange, you must email to email@example.com for a return/ exchange authorization number and a return mailing address. This number must be clearly written on the outside of your returned package or our returns department may refuse it. You may not get a timely refund/ exchange if the above guidelines are not followed. Please note that refunds/ exchanges will not be made for herbs that are not returned and received by our office. Shipping and handling charges and consultation charges will not be refunded. A refund for your original order will not be provided once you request a product exchange.
You may also contact us directly by phone and postal mail here:
Mailing Address: 2253 Rogue Valley Hwy 99 N #1, Ashland, OR, 97520
All of us at Ancient Healing and on behalf of Vaidya Pankaj Naram, we wish you vibrant health, unlimited energy and peace of mind.